Law Technology News Technology Satisfaction Survey

Another reminder to take our survey!

ALM Legal Intelligence and Law Technology News have recently launched a new survey to measure law firm satisfaction across several categories of technology. Tell us what you think about the products and services your firm uses and rate vendors across 25 technology categories among the following 9 attributes, including:

• Brand Reputation
• Detail of vendor literature
• Ease of installation
• Ease of integration with other technology products
• Customer Service responsiveness
• Availability of training
• Ease of integration into the firm’s workflow
• Features and functions
• Price for value

 

The breadth of data we collect will help firms with purchasing decisions and provide an objective measure of the vendors’ and their technologies’ performance as reported by your peers.

 

CLICK HERE TO TAKE THE SURVEY

 

The LTN Technology Vendor Satisfaction Survey will be open to participants from now until April 9^th. If you submit your completed questionnaire before the April 9th deadline, your name will be entered into a drawing to win a $250 American Express Gift Card! 

Comments

[Mike Williams]

As a Denver business lawyer, I can say that we deal with a tough situation regarding satisfaction rates, at least on the client side. Court is by nature a 50% satisfaction proposition, at best. Once you subtract those who won at great cost, most attorneys have lowered their fundamental satisfaction rate to something like 15 or 20%. Its hard to have happy clients.