Top Tips from ABA TECHSHOW

Mark Kuiack, writing on the Canadian Bar Association’s web site, CBA PracticeLink, offers these Top 10 Tips from TECHSHOW. A few samples: Create a “TripTik” for your clients – Remember those CAA roadmaps that were so helpful in the pre-Google days? Apply the same concept to guide your clients through the entire process, from engagement to closure. Don’t manage staff by e-mail – Recent surveys show that recipients correctly interpret the tone of e-mail only 50 per cent of the time. E-mail shouldn’t replace face-to-face interaction with staff. Google yourself – Google yourself regularly to find out how potential clients see you through the eyes of the Web. Better yet, set up Google Alerts to ensure you’re not the last to know what’s being said about you online. To read more, click here